What eCommerce platforms do you integrate with?
Through DespatchLab we integrate with 40+ platforms including Shopify, Amazon, eBay, WooCommerce, Magento, Linnworks and DEAR — orders sync automatically into our fulfilment system with no manual entry required.
How much does eCommerce fulfilment cost?
Our fulfilment pricing is transparent with no hidden fees. Costs depend on your order volumes, product dimensions, and storage requirements. We offer flexible packages for start-ups through to high-volume brands. Contact us for a tailored quote — most clients receive one within 24 hours.
How quickly do you despatch orders?
Same-day despatch is available for orders received before our daily cut-off time. Orders placed after cut-off are despatched the following working day. We connect to DHL, DPD and Royal Mail for next-day and tracked delivery across the UK.
Where is your fulfilment centre located?
Our primary fulfilment centre is in Lutterworth, Leicestershire — perfectly positioned in the centre of England. We're just off the M1 and M6, giving us same-day access to Birmingham, Coventry, Leicester, Northampton and beyond. This central location means faster, cheaper delivery for your customers across the whole UK.
Do you offer eCommerce fulfilment in Birmingham, Coventry and Leicester?
Yes — our Lutterworth fulfilment centre serves online businesses across the Midlands. We provide pick, pack, despatch and returns for brands in Birmingham, Coventry, Leicester, Northampton, Derby and across the wider East and West Midlands.
Can you scale with my growing business?
Absolutely — from one pallet today to a full warehouse tomorrow, Reilly's grows with you. Our flexible fulfilment packages are designed for start-ups and scaling eCommerce brands alike, with no long-term tie-ins.
What happens when a customer returns an order?
We manage the full returns process — receipt, quality checking, repackaging and restocking. You get real-time visibility of every return through DespatchLab, and your customers get a smooth, professional returns experience that protects your reviews and repeat sales.
Do you handle fragile, high-value or regulated products?
Yes — we handle a wide range of product types including fragile items, high-value goods, health and beauty products, and
FHDS-licensed alcohol fulfilment. All products are handled with care and stored securely with full inventory tracking.
Is there a minimum order volume to use your fulfilment service?
No strict minimums — we work with brands at every stage, from a few orders a week to thousands per day. We're particularly well set up for growing eCommerce businesses that have outgrown their garage or spare room and need a professional fulfilment partner.
What carriers do you use for despatch?
We despatch via DHL, DPD, Royal Mail and other carriers depending on the delivery requirement. You benefit from our negotiated carrier rates, which are typically lower than you'd get direct. Multi-carrier selection is handled automatically through DespatchLab to find the best route for every order.
Can I visit your fulfilment centre?
Yes — we welcome visits to our Lutterworth fulfilment centre. It's a great way to see the operation, meet the team and make sure we're the right fit for your business. Get in touch to arrange a tour.
How do I get started?
Simply get in touch via our contact form or call 0116 444 0444. We'll arrange a quick call to understand your requirements and send you a tailored fulfilment quote. Most clients are set up and live within 1–2 weeks.
