If you send parcels most days, paying retail prices at a counter or an app is the most expensive way to do it. A business account gets you better rates, collections from your door and one place to track everything. Here is how opening one works.
Why open a business account?
- Business account rates are usually better than pay-as-you-go retail rates.
- Parcels are collected from your premises instead of you travelling to a drop-off point.
- Tracking and proof of delivery sit in one place.
- You can choose the right carrier and service for each parcel.
What to have ready before you call
- What you send: typical sizes, weights and contents.
- Where it goes: mostly UK, or some international?
- Roughly how many parcels per week.
- How you take orders (Shopify, Amazon, eBay, WooCommerce, or by email and phone).
- Any special handling needs, such as fragile or high-value goods.
The five steps
1. Get in touch
Tell us what you send, where it goes and how many parcels a week. Call or send an enquiry and we will come back to you.
2. Agree your rates
We agree business account rates across carriers including Royal Mail, DPD, DHL, InPost, UKMail and more, so you only pay for the service you actually need.
3. Set up and schedule collections
Your DespatchLab account is set up, with a collection time and start date that fit your daily despatch routine.
4. Connect your systems
Link your online store, or book online, and labels are created automatically, which saves manual data entry and mistakes.
5. Track and review
Follow every parcel, see delivery confirmation and proof of delivery, and review how it is going with us regularly. Our in-house customer service team deals with the carriers if a parcel goes astray.
Collection times and cut-offs
Ask for the cut-off time that applies to your collection so that parcels packed late in the day still make the overnight run. Agreeing a fixed collection window means your team can plan the day around it. More detail on the service is on our overnight and next-day page, and local pages for Leicester, Coventry and Birmingham.
Does it cost anything to open an account?
Ask us for the full terms when you enquire, so you can compare like with like. Our overnight prices on the site start from £1.79 per shipment, and the exact price depends on parcel dimensions, weight and destination.
Ready to set it up? Opening an account takes one call. Call 0116 444 0444 or request a quote and we will come back to you with the right service for what you send.