Most businesses do not lose money on shipping because of one big mistake. They lose it to a hundred small ones: the wrong service, a bulky box, a missed collection, an hour on hold chasing a parcel. As a Diamond Logistics network partner, this is how we take cost and hassle out of shipping.
The problem with one carrier and no help
Booking everything with a single carrier is simple, but it has a cost. You pay whatever rate you are given, you have no alternative when service slips, and every problem lands on your desk: the lost parcel, the failed delivery, the claim form, the call to a contact centre. For a small team, that is hours every week that are not spent on the business.
1. A multi-carrier solution that picks the right service
Through DespatchLab, the platform used across the Diamond Logistics network, orders can be shipped with a choice of carriers including Royal Mail, DPD, DHL, InPost, UKMail and more. Instead of sending every parcel the same way, each one can be routed by weight, size, destination and delivery speed. A light parcel with no rush can go on an economical service; an urgent one goes on a faster service. You pay for speed only where it is needed.
2. Rules instead of guesswork
Because routing runs on rules, the decision is not left to whoever is packing on the day. Same-day or next-day, which carrier and which service can be set up once, then applied to every order automatically. That cuts human error, such as the wrong service being booked, and helps keep your average cost per parcel under control.
3. A back-up when a carrier struggles
If one carrier is having a bad week, with delays, capacity issues or a depot problem, a multi-carrier setup lets volume move to another. That matters most at peak. See why multi-carrier capacity matters and our guide to what to do if your courier lets you down.
4. In-house customer service who deal with the carriers
This is the part most people underestimate. When a parcel is late, damaged or missing, someone has to chase it: raise the case, follow it up and push for an outcome. With our service, that is handled by our own customer service team, who work with the carriers every day. You do not have to sit in a queue or learn each carrier's claims process; the carrier-facing work is done for you, and you get the result.
- Tracking queries followed up with the carrier on your behalf.
- Delivery problems chased and escalated by people who know the contacts.
- Claims for lost or damaged parcels handled and progressed for you.
- One point of contact instead of a different helpline for each carrier.
5. Time back is money back
Every hour you or your team spend chasing parcels is an hour not spent selling, sourcing or serving customers. Taking carrier management off your plate turns a daily distraction into something that simply gets handled. Add the saving from better service selection and the cost of fewer failed or lost deliveries, and the benefit shows up both in your invoices and in your calendar.
6. Same-day courier when it really matters
For urgent, fragile or high-value deliveries, a dedicated same-day courier is available from the same team, so you do not need a separate supplier for the jobs that cannot wait.
7. Fulfilment too, if you want it
If you would rather not pack at all, our 3PL fulfilment service stores your stock, picks, packs and ships it using the same multi-carrier tools, and is where the saving in time is biggest.
How much can you save?
On average, savings can be 10% or more compared with what businesses were paying before, though the real figure depends on your parcel sizes, destinations, volumes and current rates. The only way to know for sure is to compare your own invoices, which we are happy to do.
Where the savings usually come from
- Choosing the right service per parcel instead of one service for everything.
- Fewer failed, lost and damaged deliveries.
- Less staff time spent on carrier admin.
- Leverage from having more than one carrier available.
- Better packaging and volumetric weights, see our calculator and nine ways to cut delivery costs.
Want to see what you could save? Send us a recent carrier invoice or your typical parcel profile and we will tell you honestly whether we can improve it. Request a quote or call 0116 444 0444.