Managing orders across multiple eCommerce channels used to mean juggling spreadsheets, manual CSV exports and the constant risk of human error. DespatchLab — the award-winning logistics platform built by Diamond Logistics — changes all of that. And as a Reilly's client, you get full access.
What is DespatchLab?
DespatchLab is described by Diamond Logistics as the UK's only platform that unites fulfilment, multi-carrier shipping and same-day delivery in a single system. It's the operational backbone of Reilly's Express Delivery, giving our clients enterprise-level logistics technology without the enterprise-level complexity.
Which platforms does DespatchLab integrate with?
DespatchLab integrates with over 40 eCommerce channels via API, including:
- Shopify — orders sync automatically the moment they're placed
- Amazon — FBM orders pulled directly, tracking fed back in real time
- eBay — managed returns and despatch confirmations handled automatically
- WooCommerce — bidirectional sync with inventory updates pushed back to your store
- TikTok Shop — fast-growing channel with full API support
- Magento, Linnworks, DEAR and 35+ more
What does the DespatchLab dashboard show?
Logging into DespatchLab gives you a live view of your entire logistics operation:
- Fulfilment orders — status, movements, picking progress
- Overnight carrier shipments — manifested, in transit, out for delivery, delivered
- Same-day bookings — live status updates
- Stock levels — real-time inventory across all SKUs
- Returns — received, inspected, restocked or disposed
How does multi-carrier selection work?
Rather than being tied to a single carrier, DespatchLab selects the optimal carrier for each shipment — comparing DHL, DPD, Royal Mail and Yodel on speed, price and destination coverage. You get the best route every time, with a single consolidated invoice regardless of how many carriers are used.
Getting started with DespatchLab through Reilly's
Access to DespatchLab is included as part of your Reilly's service. Our team handles the technical onboarding and can typically have your platform connected and live within days of signing up.
Learn more about DespatchLab → or contact our team to get started.